How Casinacho Casino Looks After Your Personal Data
Last updated: 23.10.2026
This policy explains what we collect when you visit Casinacho Casino, open an account, make payments, play and contact us. Throughout, “we”, “us” and “our” mean Casinacho Casino, and “you” means any visitor or registered player. We decide why and how account data is processed, and we are responsible for it.
What this policy covers
It applies to our website on desktop and in the mobile browser, the cashier, the game lobby, and live chat and e-mail with our team. If you sign in with Google, or a payment provider completes a deposit on its own page, that company’s privacy terms also apply to the data it handles.
Data we collect and when
| Moment | Data | Why we need it |
|---|---|---|
| Registration | E-mail address and password, or a Google account sign-in; personal details and, usually, a phone number | To open the account and contact you about it |
| Verification before the first withdrawal | Usually proof of identity, proof of address and proof of payment | To confirm who you are and that the payment method is yours |
| Payments | Method, amount, date and status; for crypto, the wallet address used | To credit deposits and process withdrawals |
| Play | Bets, wins, bonus balances and loyalty level | To keep the balance correct and apply bonus rules |
| Contact | Live chat and e-mail messages | To answer questions and keep a record of what was agreed |
| Device | Browser, device type, language, login times and IP address | To keep the account secure and the site running |
We will never ask for your password in live chat or by e-mail.
How we use your data
- Running the account. Opening it, maintaining the balance, paying out winnings and replying to your messages.
- Checks. Confirming that players are over 18, matching documents to the account and preventing fraud and bonus abuse.
- Bonuses and loyalty. Tracking wagering progress, your loyalty level and the promotions credited to your account.
- Safer play. Applying any self-exclusion you request and keeping a record of it. Deposit limits, typically available among our safer-play tools, are recorded in the same way.
- Messages. Sending service notices about your account. We send promotional messages only if you have agreed to receive them, and you can opt out at any time.
Legal grounds
We process account data because we need it to provide the service you signed up for. We carry out age, identity and payment checks to meet our legal obligations and the requirements of our payment partners. Fraud prevention and site security are based on our legitimate interest in running a safe service. Marketing and optional cookies are based on your consent, which you can withdraw without affecting processing carried out before then.
Cookies
Essential cookies keep you signed in, remember your language and protect your session. Analytics and marketing cookies are set only once you accept them in the cookie banner. You can change that choice in the banner or delete cookies in your browser settings.
Who receives data
We share data only with parties that help us run the service. These are payment providers and banks that process deposits and withdrawals, game studios whose titles you launch, hosting and security providers, and the services behind our live chat and e-mail. Each receives only what it needs for its task. We disclose data to the authorities where the law requires us to. We do not sell personal data.
How long we keep it
We keep account and transaction data while the account is open and, after closure, for as long as our legal record-keeping obligations require. The same applies to verification documents. Cookie data expires in line with the setting you chose.
How we protect it
Access to account data and documents is restricted to staff who need it for their work. You can help protect your account too: choose a strong password, keep your e-mail account secure and log out on shared devices.
Your rights
You can ask us for a copy of your data and ask us to correct it. You can also have it deleted where no legal obligation requires us to keep it, restrict or object to its processing, and receive it in a portable format. Consent to marketing can be withdrawn at any time. Send your request via live chat or by e-mail; we may ask you to confirm your identity first. If you are not satisfied with our response, you can complain to the data protection authority in your country.
Players under 18
Our service is for adults only. We do not knowingly collect data from anyone under the age of 18.
Changes to this policy
Whenever we change this policy, we update the date at the top, so you can always see which version you are reading.
Written by Casinacho Casino Editorial Team
Updated