Playing Safely at Casinacho Casino

We built Casinacho Casino as entertainment for adults, and entertainment has a price you set in advance. Slots, live tables and our Originals move quickly, and fast games make it easy to lose track of money and time. Below is what you can do before, during and after a session.
Our service is open to players over 18 only. If gambling has stopped being fun, the tools and contacts below are there for you. Using them is a sensible step, not a sign of failure.

Decide the budget and the clock first

Before you open the cashier, choose an amount you could lose without it affecting your rent, food or bills, and treat it as spent the moment you deposit. Set an end time too, for example with an alarm on your phone, and stop when it goes off, even if a bonus is still running. Keep winnings separate from your budget: a win is a good moment to withdraw, not a reason to raise your stakes. Bear in mind that bonus funds come with wagering requirements, so a bonus can keep you playing longer than you planned.

Signs worth taking seriously

Take note if you play for longer than intended, deposit again to win back a loss, borrow money or dip into savings to gamble, or hide how much you play from the people closest to you. Feeling irritable when you cannot play, thinking about the next session while at work and losing sleep to late-night sessions are warning signs too. Any one of these is reason enough to pause and use the tools below.

Tools in your account

We offer several ways to rein in your play:

• Deposit limits. These are usually available among our responsible gaming tools and cap how much you can add to your balance.
• Self-exclusion. You can exclude yourself from play when you need a firm stop.
• Responsible Gaming page. Our footer usually carries a link to a dedicated Responsible Gaming page.
• Our team. Contact us via live chat or e-mail if you need help setting up a tool or have questions about one.

Which option fits which situation

Where to turn for independent help

You do not need an account with us to get independent help, and you can reach out at any stage:

• the national gambling helpline of the country you live in;
• your GP or family doctor, who can refer you to specialist support;
• peer-support groups for people affected by gambling and their relatives;
• debt advice services if gambling has left you with bills or loans.

Protecting the account and the device

Good security protects your budget too, so stay in control of who can access your money:

• use a strong password that you do not use anywhere else;
• if you sign in with Google, protect that Google account with two-step verification;
• log out after each session on a shared computer or tablet;
• never share login details, verification documents or payment data with anyone.

Keeping minors away

Gambling with us is strictly for adults over 18. If children or teenagers share your home or your devices, never leave the account signed in and keep passwords and payment cards out of reach. Parental controls on your phone, tablet or browser are another safeguard. A child who watches an adult gamble learns that it is normal, so play when they are not around.

Getting support when you need it

When the worry is your own play

Speak to your national helpline or your doctor, and consider self-exclusion with us at the same time.

When the worry is someone close to you

Explain calmly what you have noticed, without blame. Many support services also advise relatives, and you can contact them even if the player is not yet ready.

When you want to talk to us

Message our team via live chat or by e-mail. We will explain the tools and help you put them in place.